Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Viola Abermet
Qualitätsmanagementkoordinatorin
Phone:
05624
-60-10320
Mail:
ed.nessehruk-sotiv@temreba.aloiv
Bettina Ungewickel
Qualitätsmanagementkoordinatorin
Phone:
05624
-60-10331
Mail:
ed.nessehruk-sotiv@lekciwegnu.anitteb
Advocates
Michael Burlon
Patientenfürsprecher
Phone:
0561
-310007-352017
Mail:
ed.nessehruk-sotiv@rehcerpsreufnetneitap
Jutta Dörr
Patientenfürsprecherin
Phone:
0561
-310007-351016
Mail:
ed.nessehruk-sotiv@rehcerpsreufnetneitap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |