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Augenklinik Schweinfurt-Gerolzhofen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Katja Schneider-Bonfig

Standortmanagement

Dingolshäuser Strasse 5
97447 Gerolzhofen

Phone: --
Mail: ed.gso@gifnob-redienhcs.k

Jessica Kaiser

Standortmanagement

Dingolshäuser Strasse 5
97447 Gerolzhofen

Phone: 09382 -31997-0
Mail: ed.gso@resiak.j

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No