Deutsche Krankenhaus Gesellschaft

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Yvonne Anner

Patientenmanagement

Dachauer Str. 33
82256 Fürstenfeldbruck

Phone: 08141 -99-2207
Fax: 08141-99-2299
Mail: ed.bff-mukinilk@lg

Erna Schenn

Patientenfürsprecherin

Dachauer Str. 33
82256 Fürstenfeldbruck

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes

Klinikum Fürstenfeldbruck