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PNZ der DRK-Kinderklinik Siegen

Complaint management

Structured complaint management was introduced: Yes

Das PNZ greift auf die Möglichkeiten der Kinderklinik zurück
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Arnd Dickel

marketing

Wichernstraße 40
57074 Siegen

Phone: 0271 -2345442-
Mail: ed.kinilkrednik-krd@lekcid.dnra

Advocates

Silke Schitz

Extern

Wichernstraße 40
57074 Siegen

Phone: 0271 -2345442-
Mail: ed.kinilkrednikkrd@gnitrekram

Anonymous input options exist: No
Patient surveys were conducted: No
Referral surveys were conducted: No