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Helios Klinik Wesermarsch

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Michaela Nagel

Beschwerdemanagement

Phone: 04731 -3690-8000
Fax: 04731-3690-8012
Mail: ed.tiehdnuseg-soileh@legan.aleahcim

Explanations

Eine Patientenfürsprecherin wurde benannt


Advocates

Claudia Kimmel

Patientenfürsprecherin

Phone: 0173 -855-9064
Fax: 04731-3690-8012
Mail: ed.tiehdnuseg-soileh@lemmik.aidualc

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes