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m&i-Fachklinik Ichenhausen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Julia Thomas

Leitung QM

Krumbacher Straße 45
89335 Ichenhausen

Phone: 08223 -99-4979
Mail: ed.nesuahnehci-kinilkhcaf@samoht.ailuj

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No