Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Heike Hempel
Sachgebietsleiterin Qualitätsmanagement
07961 Greiz
Phone:
03661
-46-2220
Fax: 03661-46-2212
Mail:
ed.zierg-latipsoh@lepmeh.h
Iwona Lauckner
Mitarbeiterin Beschwerdemanagement
07961 Greiz
Phone:
06331
-46-2225
Fax: 03661-46-2312
Mail:
ed.zierg-latipsoh@renkcual.wi
Advocates
Erika Brockmöller
Patientenfürsprecherin
07961 Greiz
Phone:
03661
-46-0
Fax: 03661-46-4646
Mail:
ed.zierg-suahneknark@ofni
|
Anonymous input options exist: Yes Website of the contact form info@kreiskrankenhaus-greiz.de |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |