Complaint management
| Structured complaint management was introduced: Yes |
|
https://www.bonifatius-hospital-lingen.de/patienten-besucher/lob-und-tadel/beschwerdemanagement.html |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Nele Welling
Teamassistenz - Qualitäts- und Infektionsmanagement
Wilhelmstraße 13
49808 Lingen
Phone:
0591
-910-6043
Mail:
ed.negnil-latipsoh@tnemeganamedrewhcseb
Annette Werner
Leitung QM-IM
Wilhelmstraße 13
49808 Lingen
Phone:
0591
-910-6045
Fax: 0591-910-976045
Mail:
ed.negnil-latipsoh@tnemeganamedrewhcseb
Advocates
Heinz Hofschröer
Patientenfürsprecher
Wilhelmstraße 13
49808 Lingen
Phone:
0591
-910-1021
Mail:
ed.negnil-latipsoh@rehcerpsreufnetneitap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |