Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
URL
/kitirk-dnu-negnugerna-bol/mq/dnubrev-red/ed.enimohorp//:sptth
Contact persons
Alexander Schmithausen
Krankenhausdirektor
Phone:
02822
-73-1010
Fax: 02822-73-1258
Mail:
ed.hciremme-hk@esw-gnurheufstfeahcseg
Sebastian van Elk
Leiter Qualitäts- und klinisches Risiko- und Projektmanagement der Pro Homine
Phone:
0281
-73-1005
Fax: 0281-104-1080
Mail:
ed.enimohorp@klenav.naitsabes
Advocates
Marion Giltjes
Patientenfürsprecherin
Phone:
02822
-73-1076
Fax: 02822-73-1018
Mail:
ed.hciremme-hk@esw.ofni
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes Kontinuierliche Patientenbefragung und temporäre Befragungen in Zentren |
| Referral surveys were conducted: No |