Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
URL
Contact persons
Alexander Schmithausen
Krankenhausdirektor
Phone:
02822
-73-1010
Fax: 02822-73-1258
Mail:
ed.enimohorp@sudlaB.aebaR
Andreas Bomheuer
Leiter Qualitäts- und klinisches Risiko- und Projektmanagement der Pro Homine
Phone:
0281
-104-1009
Fax: 0281-104-1080
Mail:
ed.enimohorp@reuehmob.saerdna
Advocates
Susanne Hamann
Patientenfürsprecherin
Phone:
02822
-73-1272
Fax: 02822-73-1258
Mail:
ed.enimohorp@gniregteol.aerdnA
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes Kontinuierliche Patientenbefragung und temporäre Befragungen in Zentren |
|
Referral surveys were conducted: Yes regelmäßige Einweiserbefragungen in den Zentren |