Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Tanja Feller
Lob- und Beschwerdemanagement
24917 Flensburg
Phone:
0461
-816-1030
Fax: 0461-816-2012
Mail:
gro.resetlam@relleF.ajnaT
Advocates
Verein Patientenombudsmann/-frau Schleswig-Holstein e. V.
Patientenombudsmann/ -frau
24917 Flensburg
Phone:
04551
-803-422
Fax: 04551-803-421
Mail:
ed.nnamsdubmonetneitap@ofni
|
Anonymous input options exist: Yes Website of the contact form zusätzlich seit Oktober 2020 über Inhouse-Sayway-Standterminals |
| Patient surveys were conducted: Yes |
|
Referral surveys were conducted: Yes schriftlich unregelmäßig, mündlich regelhaft bei Bedarf im Rahmen des kollegialen Austausches |