Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Claus Enneper
Beschwerdemanager
Hermann-Ehlers-Straße 7
26160 Bad Zwischenahn
Phone:
0441
-9615-307
Mail:
ed.kjk@repenne.sualc
Advocates
Otto Hüfken
Patientenfürsprecher
Hermann-Ehlers-Straße 7
26160 Bad Zwischenahn
Phone:
0441
-9615-271
Mail:
ed.kjk@nekfeuh.otto
|
Anonymous input options exist: Yes Website of the contact form Anonyme Beschwerden können nicht bearbeitet werden |
|
Patient surveys were conducted: Yes Kontinuierliche Patientenbefragung auf den Stationen |
| Referral surveys were conducted: Yes |