Complaint management
| Structured complaint management was introduced: Yes |
|
Verfahrensanweisung Lob- und Beschwerdemanagement |
| Written concept exists: Yes |
|
Verfahrensanweisung Lob- und Beschwerdemanagement |
| Handling of oral complaints is regulated: Yes |
|
Verfahrensanweisung Lob- und Beschwerdemanagement |
| Handling of written complaints is regulated: Yes |
|
Verfahrensanweisung Lob- und Beschwerdemanagement |
| Time targets for acknowledgement are defined: Yes |
|
Verahrensanweisung Lob- und Beschwerdemanagement |
URL
/kitirk-dnu-bol/tlahtnefua-rhi/ed.ztilreog-sulorac//:sptth
Contact persons
Maria Wilke
Qualitätsmanagement
02822 Görlitz
Phone:
03581
-72-1996
Fax: 03581-72-1993
Mail:
ed.ztilreog-sulorac@ekliw.m
Advocates
Viola Keller
Patientenfürsprecherin
02822 Görlitz
Phone:
03581
-72-1535
Mail:
ed.ztilreog-sulorac@kcumhcs.b
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey |
| Referral surveys were conducted: Yes |