Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Katja Scharloh-Hansch
Mitarbeiterin Qualitätsmanagement
Am Wienebütteler Weg 1
21339 Lüneburg
Phone:
04131
-60-10035
Fax: 04131-60-290023
Mail:
ed.grubeneul.kp@gnunieMerhI
Stefan Olmützer
Leitung Qualitätsmanagement
Am Wienebütteler Weg 1
21339 Lüneburg
Phone:
04131
-60-10035
Fax: 04131-60-2910023
Mail:
ed.grubeneul.kp@gnunieMerhI
Advocates
Petra Andreas-Siller
Patientenfürsprecherin
Am Wienebütteler Weg 1
21339 Lüneburg
Phone:
04131
-60-10046
Mail:
ed.grubeneul.kp@rellis-saerdna.artep
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |