Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Anna Broich
Leitung Qualitätsmanagement
Fahrner Str. 133-135
47169 Duisburg
Phone:
0203
-508-1435
Mail:
ed.nlkve@edrewhcseB
Frank Radefeld
Qualitätsmanagementbeauftragter
Fahrner Str. 133-135
47169 Duisburg
Phone:
0151
-6493-1713
Mail:
ed.nlkve@edrewhcseB
Advocates
Wolfgang Franzen
Ehrenamtlicher Patientenfürsprecher
Fahrner Str. 133-135
47169 Duisburg
Phone:
0203
-508-00
Mail:
ed.nlkve@neznarf.gnagflow
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |