Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Andreas Auer
Klinik- und Verwaltungsleiter
Hochried 1-12
82418 Murnau
Phone:
08841
-474-1018
Fax: 08841-474-2111
Mail:
ed.deirhcohkinilk@reua.saerdna
Advocates
Bernhard Winter
Klinikseelsorger
Hochried 1-12
82418 Murnau
Phone:
08841
-474-0
Fax: 08841-474-2111
Mail:
ed.deirhcohkinilk@retniw.drahnreb
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
|
Referral surveys were conducted: Yes Innerhalb des regionalen Qualitätszirkels an dem die Hauptzuweiser teilnehmen |