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Klinik Dr. Hartog

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Annika Wunsch

Phone: 0521 -96432-975
Fax: 0521-96432-29
Mail: ed.gotrahrdkinilk@ofni

Anonymous input options exist: Yes

Es gibt auf dem Patientenflur eine Lob-und Beschwerdebox, welche wöchentlich geleert wird. Feedbackbögen sowie Lob-und Beschwerdebögen werden immer an jedes Patientenbett gelegt.
Patient surveys were conducted: Yes
Referral surveys were conducted: No