Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Anonymous input options exist: Yes Es gibt auf dem Patientenflur eine Lob-und Beschwerdebox, welche wöchentlich geleert wird. Feedbackbögen und Lob-und Beschwerdebögen werde IMMER an jedes Patientenbett gelegt |
Patient surveys were conducted: Yes |
Referral surveys were conducted: No |