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St. Elisabethen-Krankenhaus gGmbH, Tagesklinik Lauchringen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sandy Mingo

Rückmeldemanagement

Phone: 07621 -171-8787
Fax: 07621-171-5190
Mail: ed.hkile@ognim.s

Ilona Feiler

Rückmeldemanagement

Phone: 07621 -171-8787
Fax: 07621-171-5190
Mail: ed.hkile@relief.i

Anonymous input options exist: Yes
Patient surveys were conducted: No
Referral surveys were conducted: No