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ZfP Südwürttemberg Bad Schussenried Satellit Biberach

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Heidrun Stassi

Beschwerdemanagement

Phone: 07583 -33-1054
Mail: ed.murtnez-pfz@issats.nurdieh

Advocates

Ulrich Mack

Patientenfürsprecher

Phone: 07583 -33-1540
Mail: ed.murtnez-pfz@kcam.hcirlu

Anonymous input options exist: Yes
Website of the contact form

Beschwerden über das auf allen Stationen und allen öffentlichen Bereichen ausliegende Formular sind immer anonym möglich, ebenso existiert eine Möglichkeit der Beschwerde über die Homepage des ZfP Südwürttemberg
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes