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HELIOS Klinik Bleicherode GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Alica Koppetzki

Sekretariatspersonal im Verwaltungsbereich

Phone: 036338 -65-280
Fax: 036338-65-284
Mail: ed.tiehdnuseg-soileh@ikzteppok.acila

Advocates

Elke Landsiedel

Patientenfürsprecher

Phone: 036338 -65-221
Fax: 036338-65-284
Mail: ed.tiehdnuseg-soileh@edorehcielb.ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Website for the patient survey
Referral surveys were conducted: Yes