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Klinik am Rathenauplatz

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Jürgen Raupp

Belegarzt Chirurgie

Happelstraße 8
74074 Heilbronn

Phone: 07131 -9423-60
Mail: ed.nh-eigrurihc@ppuar.rd

Advocates

Gabriele Rieth

Pflegedienstleitung

Happelstraße 8
74074 Heilbronn

Phone: 07131 -9423-15
Mail: ed.nh-eigrurihc@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes
Website for the referrer survey