Complaint management
| Structured complaint management was introduced: Yes |
|
https://www.uniklinik-ulm.de/service/lob-und-beschwerde.html |
| Written concept exists: Yes |
|
Leitfaden für das Beschwerdemanagement |
| Handling of oral complaints is regulated: Yes |
|
https://www.uniklinik-ulm.de/patienten-besucher/lob-beschwerde.html |
| Handling of written complaints is regulated: Yes |
|
https://www.uniklinik-ulm.de/patienten-besucher/lob-beschwerde.html |
| Time targets for acknowledgement are defined: Yes |
URL
Contact persons
Marion Kolcak
Stabsstelle Qualitäts- und Risikomanagement
89070 Ulm
Phone:
0731
-500-43012
Fax: 0731-500-43021
Mail:
ed.mlu-kinilkinu@kaclok.noiram
Advocates
Doris Henne-Bruns
Ombudsperson
89070 Ulm
Phone:
0731
-500-43001
Fax: 0731-500-43002
Mail:
ed.mlu-kinilkinu@elkrem.artep
Gerhard Lang
Ombudsperson
89070 Ulm
Phone:
0731
-500-43001
Fax: 0731-500-43002
Mail:
ed.mlu-kinilkinu@elkrem.artep
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |