Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Sabine Hübler
Ltg. Qualitäts- und Risikomanagement
Augustenburger Platz 1
13353 Berlin
Phone:
030
-4593-2201
Fax: 030-4593-2202
Mail:
ed.bzhd@relbeuhs
Marcel Witte
Referent Interne Dienste
Augustenburger Platz 1
13353 Berlin
Phone:
030
-4593-1205
Fax: 030-4593-1210
Mail:
ed.bzhd@ettiwm
Heike Brodowski
Patientenfürsprecherin
Augustenburger Platz 1
13353 Berlin
Phone:
030
-40508485-
Mail:
ed.etirahc-czhd@rehcerpsreufnetneitap
Anonymous input options exist: Yes Über Feedbackflyer können auch anonym Meldungen vorgenommen werden. |
Patient surveys were conducted: Yes |
Referral surveys were conducted: Yes |