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Zentrum für Psychiatrie Cham

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

C. Menacher

QM-Beauftragte

August-Holz-Straße
93413 Cham

Phone: 09971 -76655-0
Mail: ed.obdem@ofni

Advocates

G. Weber

Patientenfürsprecher

August-Holz-Straße
93413 Cham

Phone: 0941 -941-0
Mail: ed.obdem@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

quartalsweise (Stichtag) und bei Entlassung
Referral surveys were conducted: Yes

Persönlicher Kontakt Ärztl. Leitung mit Niedergelassenen