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Helios Klinikum Pforzheim GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Eva Rehmann

Ansprechpartnerin

Phone: 07231 -969-8780
Fax: 07231-969-2417
Mail: ed.tiehdnuseg-soileh@nnamher.ave

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes