Neurologisches Fachkrankenhaus Zscheckwitz

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Manja Gnauck

Prokuristin

Saidaer Straße 1
01731 Kreischa

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Angehörigenbefragungen

Referral surveys were conducted: Yes

individuell