Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
http://www.zentralklinikum-suhl.de/patientenservice/patientenfuersprecher.html
Anonymous input options exist: Yes Website of the contact form |
Patient surveys were conducted: Yes Website for the patient survey |
Referral surveys were conducted: Yes Website for the referrer survey |