Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Heinrich Lake
Stellvertretender Direkto Unternehmenskultur
Husener Straße 46
33098 Paderborn
Phone:
05251
-702-1015
Mail:
ed.eppugrtbb@ekal.h
Advocates
Gabriele Joepen
Rechtsanwältin
Husener Straße 46
33098 Paderborn
Phone:
05251
-702-0
Mail:
ed.eppurgtbb@pkb.ofni
|
Anonymous input options exist: Yes Website of the contact form Compliance-Meldungen |
|
Patient surveys were conducted: Yes Website for the patient survey |
|
Referral surveys were conducted: Yes Website for the referrer survey |