Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Maike Dannenberg

Qualitätsbeauftragte

Am Krankenhaus 5
24211 Preetz

Phone: 04342 -801-461
Fax: 04342-801-317
Mail: ed.zteerp-kinilk@grebnennad.m

Explanations

http://www.patientenombudsmann.de


Advocates

Albrecht Schmidt

Patientenombudsmann

Am Krankenhaus 5
24211 Preetz

Phone: 04307 -2090636-
Mail: ed.hskea@nierevsdubmo

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No