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VENEN-CLINIC

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Explanations

Chefarzt und die jeweiligen Abteilungsleitungen


Contact persons

Peter-Matthias Baier

Chefarzt

Phone: 02641 -8009-0
Fax: 02641-8009-99
Mail: ed.cinilc-nenev@ofni

Dirk Hoffmann

Verwaltungsleitung

Phone: 02641 -8009-0
Fax: 02641-8009-99
Mail: ed.cinilc-nenev@ofni

Anonymous input options exist: Yes

es steht ein Lob- und Beschwerdebriefkasten zur Verfügung
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes