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Augenklinik Dardenne SE

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Ruth Jonen

QMB

Friedrich-Ebert-Str. 23-25
53177 Bonn

Phone: 0228 -8303-141
Fax: 0228-8303-129
Mail: ed.ennedrad@nenoj

Advocates

Jutta Jülich

49(0)151-15804891

Friedrich-Ebert-Str. 23-25
53177 Bonn

Phone: 0151 -15804891-
Mail: ed.ennedrad@nirehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes