Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
B_M_4 2_Beschwerdemanagement_FOFS_V1.2.pdf |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: No |
Explanations
QMB und Lenkungsausschuss
Contact persons
Ulli Brütting
MA im Qualitätsmanagement
Feuersteinstr. 2
91320 Ebermannstadt
Phone:
09194
-55-0
Fax: 09194-55-4099
Mail:
ed.ziewhcs-ehcsiknearf-kinilk@al
Explanations
Berufung erfolgte im Januar 2020
Advocates
Sandra Roth
Patientenfürsprecher
Feuersteinstr. 2
91320 Ebermannstadt
Phone:
09191
-610-0
Mail:
ed.miehhcrof-mukinilk@rehcerpsreufnetneitap
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes Auswertung erfolgt monatlich |
|
Referral surveys were conducted: Yes Bei Bedarf |