Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Beschwerdeeingänge werden innerhalb von zwei Wochen beantwortet.

Explanations

Patientenreferentinnen am Standort Bad Homburg bearbeiten zentral alle Beschwerde-Eingänge der drei Standorte.


Contact persons

Marcel Blaeschke

Leiter Patientenverwaltung

Woogtal Str. 7
61462 Königstein im Taunus

Phone: 06174 -208-120
Fax: 06174-208-155
Mail: ed.nietsgineok-fesoj-ts@gnutlawrevnetneitap

Advocates

Maria Magdalena De Zotti

Patientenfürsprecherin

Woogtal Str. 7
61462 Königstein im Taunus

Phone: 06174 -208-0
Fax: 06174-208-155
Mail: ed.nietsgineok-fesoj-ts@gnutlawrevnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No