Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Franziska Schmidt
Qualitätsmanagement
Röpersberg 2
23909 Ratzeburg
Phone:
04541
-884-416
Fax: 04541-884-500
Mail:
ed.suahneknark-krd@tdimhcsf
Daniela Fischer
Leitung Qualitätsmanagement/ stellv. Verwaltungsleitung
Röpersberg 2
23909 Ratzeburg
Phone:
04541
-884-412
Fax: 04541-884-500
Mail:
ed.suahneknark-krd@rehcsifd
Annika Grindel
Qualitätsmanagement
Röpersberg 2
23909 Ratzeburg
Phone:
04541
-884-789
Fax: 04541-884-500
Mail:
ed.suahneknark-krd@lednirg
Advocates
Annika Grindel
Qualitätsmanagement/ Sachbearbeitung
Röpersberg 2
23909 Ratzeburg
Phone:
04541
-884-789
Mail:
ed.suahneknark-krd@lednirg
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |