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SRH Psychiatrische Tagesklinik Eisenberg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Kerstin Gaese

SRH Wald Klinikum Gera Standortübergreifend

Phone: 0365 -828-1758
Fax: 0365-828-8702
Mail: ed.hrs@eseag.nitsrek

Advocates

Peter Kassler

Patientenfürsprecher Psychiatrie

Phone: 0365 -828-4601
Mail: ed.hrs@eirtaihcysp.rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes