Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Anke Brandenburger
Qualitätsmanagementbeauftragte
Carnaper Straße 48
42283 Wuppertal
Phone:
0202
-299-0
Fax: 0202-299-0
Mail:
ed.nennitillec@surtep-hk.ofni
Advocates
Hans Osterberg
Patientenfürsprecher
Carnaper Straße 48
42283 Wuppertal
Phone:
0202
-485-2002
Mail:
ed.nennitillec@jak.rehcerpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey |
|
Referral surveys were conducted: Yes Website for the referrer survey persönliche Kontaktpflege durch die Referentin für Haus- und Fachärzte |