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Marienhaus Klinikum Eifel - Standort St. Elisabeth Gerolstein

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Katharina Schmitt

Krankenhausoberin

Aloys-Schneider-Straße 37
54568 Gerolstein

Phone: 06591 -17556-
Mail: ed.suahneiram@fie.ofni

Advocates

Wolfgang Meyer

Patientenfürsprecher

Aloys-Schneider-Straße 37
54568 Gerolstein

Phone: 06561 -64-2662
Mail: ed.suahneiram@fie.ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No