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Psychosomatische Tagesklinik Witten

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Anne Katrin Körber

Qualitätsbeauftragte

Phone: 02330 -62-2477
Mail: ed.hkg@mq

Advocates

Wilfried Hoppe

Patientenfürsprecher

Phone: 02330 -62-4433
Mail: ed.hkg@rehcerpsreufnetneitap

Dietmar Domnik

Patientenfürsprecher

Phone: 02330 -62-4433
Mail: ed.hkg@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes