Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Janett Mawick
Pflegedienstleitung
Am Forsthof 3
18246 Bützow
Phone:
038461
-45-115
Fax: 038461-45-114
Mail:
ed.kinilkwonraw@kciwam
Advocates
Martina Liepert
Sozialdienst
Am Forsthof 3
18246 Bützow
Phone:
038461
-45-116
Fax: 038461-45-184
Mail:
ed.kinilkwonraw@trepeil
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes intern |
| Referral surveys were conducted: No |