Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Gabriele Eichler
Pflegedienstleitung
Phone:
033397
-3-4006
Fax: 033397-3-4044
Mail:
ed.egelfpslehcim@relhcie.g
Kristin Brincker-Borath
Pflegedienstleitung
Phone:
033397
-3-4006
Fax: 033397-3-4044
Mail:
ed.kinilkgrubnednarb@htarob.nitsirk
Advocates
Kristin Brincker-Borath
Pflegedienstleitung
Phone:
033397
-3-4006
Fax: 033397-3-4044
Mail:
ed.kinilkgrubnednarb@htarob.nitsirk
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |