ATOS Starmed Klinik GmbH

Complaint management

Structured complaint management was introduced: Yes

Kontinuierliche Patientenzufriedenheitsbefragung Beschwerdemanagement

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Deborah Merlic

Deborah Merlic

Beschwerdemanagerin

Putzbrunner Str. 9
81737 München

Anonymous input options exist: Yes

Kontinuierliche Patientenzufriedenheitsbefragung

Patient surveys were conducted: Yes

Referral surveys were conducted: No