Otto-Fricke-Krankenhaus Paulinenberg GmbH am St. Josefs-Hospital Wiesbaden

Complaint management

Structured complaint management was introduced: Yes

https://www.otto-fricke-krankenhaus.de/medizin-pflege/fachklinik-fuer-geriatrie-und-orthopaedie/kontakt

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Johannes Kies

Qualitätsbeauftragter

Martha-von-Opel-Weg 34
65307 Bad Schwalbach

Phone: 06124 -506-192
Fax: 06124-506-530
Mail: ed.ohoj@seikj

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Martha-von-Opel-Weg 34
65307 Bad Schwalbach

Anonymous input options exist: Yes
Website of the contact form

Patient surveys were conducted: Yes
Website for the patient survey

Referral surveys were conducted: No