Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Alexander Vetter
Beschwerdemanager (Assistenz der Krankenhausleitung - TIR/ERB/KEM)
Söllnerstraße 16
92637 Weiden i. d. OPf.
Phone:
09631
-87-262
Mail:
ga.onk@rettev.rednaxela
Advocates
Hildegard Zoltziar
Patientenfürsprecherin
Söllnerstraße 16
92637 Weiden i. d. OPf.
Phone:
0961
-303-12815
Mail:
ga.onk@rehcerpsreufnetneitap
Christine Schwägerl
Patientenfürsprecherin
Söllnerstraße 16
92637 Weiden i. d. OPf.
Phone:
0961
-303-12815
Mail:
ga.onk@rehcerpsreufnetneitap
Angelika Reinl
Patientenfürsprecherin
Söllnerstraße 16
92637 Weiden i. d. OPf.
Phone:
0961
-303-12815
Mail:
ga.onk@rehcerpsreufnetneitap
Marianne Albert
Patientenfürsprecherin
Söllnerstraße 16
92637 Weiden i. d. OPf.
Phone:
0961
-303-12815
Mail:
ga.onk@rehcerpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |