Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Therese Schneider
Krankenhausoberin
Friedrich-Ebert-Straße 59
56564 Neuwied
Phone:
02631
-82-1340
Fax: 02631-82-1243
Mail:
ed.mukinilk-suahneiram@ofni
Birgit Blumenthal
Leitung Qualitätsmanagement
Friedrich-Ebert-Straße 59
56564 Neuwied
Phone:
02631
-82-1907
Fax: 02631-82-1594
Mail:
ed.suahneiram@lahtnemulb.tigrib
Advocates
Rita Schuhen
Patientenfürsprecherin St. Elisabeth Neuwied
Friedrich-Ebert-Straße 59
56564 Neuwied
Phone:
02631
-82-0
Mail:
ed.mukinilk-suahneiram@ofni
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |