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LWL-Klinik Marsberg - Standort Marsberg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Anne Rabeneck

Beauftragte für Qualitätsmanagement

Weist 45
34431 Marsberg

Phone: 02992 -601-1205
Mail: gro.lwl@kcenebar.enna

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes