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MEDIAN Klinik Berlin Kladow Fachkrankenhaus für Neurologische Frührehabilitation

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sascha Wrobel

Leiter Service und Dienstleistung

Phone: 030 -36503-157
Fax: 030-36503-222
Mail: ed.nekinilk-naidem@leborw.ahcsaS

Cindy Krey

Assistentin d. Kaufm. Leitung

Phone: 030 -36503-202
Fax: 030-36503-222
Mail: ed.nekinilk-naidem@yerk.ydnic

Explanations

jeden 1. und 4. Mittwoch im Monat


Advocates

Ilonka Nübel

Patientenfürsprecher Bezirksamt Spandau

Phone: 030 -95619011-
Mail: ed.nilreb@wodalk.naidem-ftap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes

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