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Klinikum Idar-Oberstein GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Francesca Stein

Ansprechpartnerin Ideen- und Beschwerdemanagement

Phone: 06781 -66-1963
Fax: 06781-66-1789
Mail: ed.nekinilk-ghs.oi@gnuniem.eniem

Advocates

Elfi Retzler

Patientenfürsprecherin

Phone: 06781 -66-1701
Fax: 06781-66-1970
Mail: ed.nekinilk-ghs.oi@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes