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Falkenried Caduceus Klinik

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: No
Handling of written complaints is regulated: No
Time targets for acknowledgement are defined: No

Advocates

Judith Böhne

Patientenfürsprecherin

Phone: 040 -688930-0
Mail: ed.deirneklaf-tv@enheob

Marcus Volmer

Patientenfürsprecher

Phone: 040 -688930-0
Mail: ed.deirneklaf-tv@remllov

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No