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Hegau-Jugendwerk GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sabine Weber

Beschwerdemanagerin

Kapellenstraße 31
78262 Gailingen

Phone: 07734 -939-324
Fax: 07734-939-206
Mail: ed.krewdneguj-uageh@rebew.enibas

Anonymous input options exist: No
Patient surveys were conducted: Yes
Referral surveys were conducted: No