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Krankenhaus Eichhof Lauterbach

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Marika Heiß

Presse- und Öffentlichkeitsarbeit, Beschwerdemanagement

Phone: 06641 -82-245
Fax: 06641-82-256
Mail: ed.enilno-fohhcie@ssieh

Advocates

Albrecht Schrimpf

Patientenfürsprecher

Phone: 06641 -82-554
Mail: ed.enilno-fohhcie@rehcerpsreufnetneitaP

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes