Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

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n.N.

Phone: 06641 -82-0
Mail: ed.enilno-fohhcie@ofni

Advocates

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n.N.

Phone: 06641 -82-0
Mail: ed.enilno-fohhcie@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes