Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: No |
URL
/ralumroftkatnok/tkatnok/suah-resnu/grubgeis/nekinilk/ed.tiehdnuseg-soileh.www//:sptth
Contact persons
Caroline Hensiek
Referentin Unternehmenskommunikation
Phone:
02241
-18-7291
Fax: 02241-18-2302
Mail:
ed.tiehdnuseg-soileh@keisneh.enilorac
Caroline Hensiek
Referentin Unternehmenskommunikation
Phone:
02241
-18-7291
Fax: 02241-18-2302
Mail:
ed.tiehdnuseg-soileh@keisneh.enilorac
Advocates
Daniela Landsberg
Patientenfürsprecherin
Phone:
02241
-18-7121
Mail:
ed.tiehdnuseg-soileh@grebsdnal.aleinad
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |