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HELIOS Klinikum Siegburg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No
URL

/ralumroftkatnok/tkatnok/suah-resnu/grubgeis/nekinilk/ed.tiehdnuseg-soileh.www//:sptth

Contact persons

Caroline Hensiek

Referentin Unternehmenskommunikation

Phone: 02241 -18-7291
Fax: 02241-18-2302
Mail: ed.tiehdnuseg-soileh@keisneh.enilorac

Advocates

Daniela Landsberg

Patientenfürsprecherin

Phone: 02241 -18-7121
Mail: ed.tiehdnuseg-soileh@grebsdnal.aleinad

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes